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Scheduling and Cancellation Policy

Terms​

 

Scan4you, Lda promotes on the website scan4you.pt dental health services and products that are exclusively intended for professionals in the Dental Medicine sector, namely Dentists, Stomatologists, Dental Clinics and Dental Prosthesis Technicians.

 

By Services we refer to the following types of work:

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  • digital molding and scanning, provided at the Client’s premises;

  • repair of prostheses carried out at the Client's facilities; CAD design of prostheses, models or digital wax-ups, carried out at our facilities or at the Client's facilities;

  • digital scanning of working models, carried out at our facilities or the Client’s facilities;

  • patient photography session to collect information at the client's premises;

  • trial consultation with patient at the Client’s premises;

 

Products or Works refer to the following types of custom-made medical devices:

 

  • single crowns or bridges, on teeth or implants, made from all available materials; veneers, inlays, overlays, made in all available materials;

  • total dentures on teeth or implants, made from all available materials;

  • fixed or removable acrylic prostheses;

  • skeletal prostheses;

  • plaster models;

  • milled prostheses, made from all available materials;

  • models, mock-ups or printed prostheses, made from all available materials;

 

Scheduling and canceling services

 

The services may be provided at the facilities of Scan4you, Lda, or at the Client's facilities. 

 

Scan4you, Lda provides digital molding and scanning services, as well as dental prosthesis repairs, carried out at its Clients' facilities. These services can be booked via the website www.scan4you.pt, by email (info@scan4you.pt) or by telephone (+351 910 405 584) and should be booked as far in advance as possible. All services are subject to the availability of technicians and equipment necessary to carry them out.

 

Whenever possible, Scan4You, Lda will seek to ensure that all services are provided in the shortest possible time. However, this period is dependent on external factors and, for which Scan4you, Lda has no control: failures in the supply chain of raw materials, delays in the delivery of elements or raw materials necessary for carrying out the work by third parties, equipment breakdowns, delays in arriving at the Customer's address to provide the services.

 

Scan4you, Lda reserves the right not to accept or cancel service orders already confirmed, in the event of a stock shortage of raw materials, equipment failure, constraints in the raw material supply chain, due to being requested on holidays or weekends or outside the company's working hours.

 

Scan4you; Ltda is not responsible for delays caused by third parties in the provision of services, nor for any losses to the Customer resulting from such delays or cancellations.

 

The Customer may cancel scheduled and confirmed services, without charging for the service, with at least 5 (five) business days' notice. You must do so in writing by email to info@scan4you.pt, or by telephone +351 910 405 564.

 

Scheduling confirmed services implies rejecting the request for other services requested by other Customers, for the same time or day. In the event of cancellation by the Customer of scheduled and confirmed services, Scan4you, Lda reserves the right to charge the respective amounts.

 

The provision of services carried out at the Client's facilities may incur additional costs such as travel costs or equipment rental costs required to carry out the services. Whenever there is an additional cost for carrying out the service, the Customer must be informed in advance.

 

The provision of services is subject to the acceptance of the Specific Conditions of Sale, contained in the Price List previously agreed with the Customer.

 

Billing and Payments

 

Services are charged on the day of delivery of the products or provision of the service and, except for conditions previously agreed with the Customer in the Specific Conditions of Sale, the payment term is payment un advance.

 

The services and products provided by Scan4you, Lda, can be paid for by the Customer through the following means:

 

  • Bank Transfer

  • MBWay

 

Scan4you, Lda reserves the right to cancel the delivery of products or the provision of services, in the event of amounts owed by the Customer, and the Customer may not charge Scan4you, Lda with any costs or losses arising from its cancellation.

 

Components and clinical prescription

 

Unless other conditions previously agreed with the customer in the Specific Conditions of Sale, the Customer is responsible for providing Scan4you, Lda, with the following elements, for each job to be contracted:

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  • new prosthetic components and screws in their original packaging and with all manufacturing specifications and instructions for use;

  • scanbodies;

  • CAD libraries;

  • analogues for models;

  • prosthetic keys;

  • date of collection of elements, evidence and final delivery;

  • clinical prescription elements, according to defined work protocols (consult).

 

In turn, Scan4you, Lda is responsible for:

 

  • return all elements provided, when requested by the Customer;

  • take care of and maintain in good condition all items provided by the Customer;

  • provide access to all information about materials, batches and production stages;

  • comply with the instructions referred to in the Client's clinical prescription (materials, color).

 

Scheduling methods

 

The Customer may schedule and cancel the Services through the online calendar on the page www.scan4you.pt, by calling +351 910 405 564, from Monday to Friday, from 9:00 am to 1:00 pm and from 1:30 pm to 5:30 pm (WET), or by email info@scan4you.pt. In all situations, confirmation of the appointment is subject to confirmation.

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